Why a Net Promoter Score is key to achieve S&OP excellence

The Net Promoter Score (NPS) measures the loyalty that exists between a provider and a consumer. The provider can be a company, employer or any other entity. The provider is the entity that is asking the questions on the NPS survey. The consumer is the customer, employee, or respondent to an NPS survey. (Wikipedia) Based on a single question, the NPS approach devises the results … Continue reading  Why a Net Promoter Score is key to achieve S&OP excellence

Six ways to detect if you’re having a Coaching Conversation

About 70 percent of change failures are due to culture-related issues: employee resistance to change and unsupportive management behaviours. S&OP implementations requires significant change, not the least behavioural change.  Despite this obvious importance of behaviours in change management, only 26 percent of practitioners indicate that behaviours are addressed enough in S&OP implementations. If we want to drive behavioural change, we can’t just advice or tell … Continue reading Six ways to detect if you’re having a Coaching Conversation

An S&OP communication plan: The final step in support of company strategy

Foresight is a renowned magazine that focuses on the professional development for makers and users of business forecasts. It provides insights from academics and practitioners. I’m honored that in the latest Foresight edition, I’ve been published as a practitioner with my article An S&OP communication plan: The Final Step in support of Company Strategy. The Foresight editor notes about my article: ‘Niels van Hove argues persuasively … Continue reading An S&OP communication plan: The final step in support of company strategy

How to address Cultural Differences in S&OP

The success of Global S&OP depends on, among other things, how well a company adapts to the local culture when developing and implementing it. Cultural issues are important. We may be able to change the culture of a company, but not the culture of a country. A Global S&OP approach Globalization has made it necessary for companies to plan and operate not only across different … Continue reading How to address Cultural Differences in S&OP

How to get Ready to Execute your Company Strategy

Your company has a strategy. Are you confident it is ready to be deployed and executed? Most likely not, as 60%-90% of strategy implementations fail and only 14% of executives are satisfied with the execution of a strategy. This post introduces a framework to assess your company’s strategy execution readiness, in order to align leaders around how to bridge your strategy to execution gaps. Before … Continue reading How to get Ready to Execute your Company Strategy

4 Phases of Behavioural Change in the Journey to S&OP Excellence #3

An S&OP implementation requires many changes, not the least behavioural change.  However, there are different behavioural change requirements during a journey to S&OP excellence.  These behavioural changes often require coaching to be addressed properly. In four posts, four coaching phases will be explained to support leaders with behavioural change required to reach S&OP excellence. These are; Coach to change, coach to sustain, coach for excellence … Continue reading 4 Phases of Behavioural Change in the Journey to S&OP Excellence #3

How to bring True Health to your Supply Chain

Do you recognize this situation? Something seems to be wrong in your Supply Chain. Customer service isn’t where it should be and customers are complaining. Inventory is too high, consuming too much working capital. Waste levels are rising, eating away straight from your bottom line results. You sit around the boardroom table with your leadership team and you decide to do a Supply Chain Health … Continue reading How to bring True Health to your Supply Chain