Why a Net Promoter Score is key to achieve S&OP excellence

The Net Promoter Score (NPS) measures the loyalty that exists between a provider and a consumer. The provider can be a company, employer or any other entity. The provider is the entity that is asking the questions on the NPS survey. The consumer is the customer, employee, or respondent to an NPS survey. (Wikipedia) Based on a single question, the NPS approach devises the results … Continue reading  Why a Net Promoter Score is key to achieve S&OP excellence

How Mental Toughness supports more effective S&OP

Mental Toughness is a personality trait which is emerging as the key to understanding how people respond to and perform under stress, pressure and challenge. Mental Toughness explains up to 25% in the variation of an individual’s performance.  It is also a significant factor in individual and team health and well-being. In my new e-book, I describe how to develop 15 characteristics of the Mentally … Continue reading How Mental Toughness supports more effective S&OP

How Mindfulness can increase S&OP Meeting Effectiveness

In the corporate world you can drown in meetings. Estimates are, that if you’re a middle manager, you can spend about 35% of your time in meetings. If you’re in upper management, that goes up to 50%. S&OP meetings can be long meetings, as it requires time to review a company’s 24 months rolling forecast, its strategic intent and enterprise wide resource allocation. Running straight … Continue reading How Mindfulness can increase S&OP Meeting Effectiveness

4 Phases of Behavioural Change in the Journey to S&OP Excellence #3

An S&OP implementation requires many changes, not the least behavioural change.  However, there are different behavioural change requirements during a journey to S&OP excellence.  These behavioural changes often require coaching to be addressed properly. In four posts, four coaching phases will be explained to support leaders with behavioural change required to reach S&OP excellence. These are; Coach to change, coach to sustain, coach for excellence … Continue reading 4 Phases of Behavioural Change in the Journey to S&OP Excellence #3

4 Phases of Behavioural Change in the Journey to S&OP Excellence #2

An S&OP implementation requires many changes, not the least behavioural change.  However, there are different behavioural change requirements during a journey to S&OP excellence.  These behavioural changes often require coaching to be addressed properly. In four posts, four coaching phases will be explained to support leaders with behavioural change required to reach S&OP excellence. These are; Coach to change, coach to sustain, coach for excellence … Continue reading 4 Phases of Behavioural Change in the Journey to S&OP Excellence #2

How to Build more Positivity in Your Day: #2

Ever get caught in negative thoughts? That’s ok, we all do. This is the second post where we explain why positivity matters and give you some tips on how to develop more positivity in your day. When our ancestors were roaming the fields to hunt for food, they had to constantly scan their environment and be prepared for danger at any given moment. They survived … Continue reading How to Build more Positivity in Your Day: #2

S&OP & behaviours: we got a long way to go

It is Saturday morning 8.18 am here in Melbourne and I read that River Logic just put me in their top 10 must read Supply Chain blogs for 2016. Of course I’m very pleased and honoured with this. River Logic correctly calls out that ‘my twist’ is a focus on mindset and behaviours in combination with strategy execution and S&OP. I also just realized we still … Continue reading S&OP & behaviours: we got a long way to go

How to Build More Positivity in Your Day: #1

Ever get caught in negative thoughts? This is the first of two posts where we explain why positivity matters and share some tips on how to deal with negative thoughts to develop more positivity in your day. In our busy day to day lives, our mind wonders of frequently in to distracting thoughts. It can simply be about our shopping list, our next business meeting … Continue reading How to Build More Positivity in Your Day: #1

Why Mindfulness Matters

Ever arrived at your destination without knowing how you got there? That’s being unmindful. Here we explain why that matters and how to change it to increase your well-being and performance. When we go about our daily routines and not deliberately pay attention to what we’re doing, our brain switches to default mode. This is the ‘automatic pilot’ part of the brain where we can … Continue reading Why Mindfulness Matters

How to prevent Groupthink in S&OP meetings

Groupthink is a psychological phenomenon, which occurs when a group of people, in which the desire for harmony results in an irrational or dysfunctional decision-making outcome. Teams suffering from groupthink, minimize conflict and create an ‘ingroup’ mentality that rejects challenges to current viewpoints, decisions, or the addressing of controversial issues from the ‘outgroup’. We need discussion and challenge, so these are behaviours that need to … Continue reading How to prevent Groupthink in S&OP meetings