I’ve seen it before and I’ll probably see it again, but it still takes me by surprise every time. In the last 6 months I’ve observed two 2 billion $ well-respected FMCG companies with some very well-known world brands make the same mistake with IBP. First they build up the burning platform for IBP. Their customer service levels are not up to scratch, waste levels … Continue reading It’s a complex business process, STUPID!