Kasparov’s law indicates that a collaborative process between humans and machines leads to superior results. Supply Chain professor Nada Sanders therefore advocates in her book Humachine, an AI-collaborative culture.

At a personal level, I’ve highlighted that this requires an AI-mindset, where we see an agent as a co-worker we collaboratively approach with a growth-mindset and smart trust. We can teach our experience to an agent, and in return, we can learn from it.

At an Decision Intelligence summit (Aerahub) in London, Kris Timmermans, global supply chain lead at Accenture, shared his belief that in 5 years more agents than humans will interact with transactional systems.

In the same summit, Unilever shared that in the Supply Chain, they already treat decision agents as co-workers.

• A decision agent is given a human name
• The agent appears in the organizational design, reporting to a human
• A new agent is treated as a trainee, guided by an experienced human to improve

Kris furthermore thinks that at one point in time we will need HR for agents, as hundreds of agents need to be onboarded, educated, performance managed, and at one point in time, made redundant.

We are witnessing the rise of a hybrid human and digital co-workers organization.

Aerahub videos with Kris and Unilever